Skip to content

SRE and observability: we operate what we build

ozeida provides SRE (site reliability engineering) and observability services for businesses from Saltillo, Coahuila, Mexico: monitoring of AWS systems, complete and reviewed alarms, service-level objectives, incident response and postmortems. System health is shown in plain language with our product, ozeida Quality Control. Nearshore, in US Central time.

Tell us about your projectHow we work

Updated

What's included

  • Monitoring people understand

    Every system gets a grade from A to F and a one-sentence conclusion ("All good", "2 functions with errors"), not twenty charts without context.

  • Complete, reviewed alarms

    Every alarm, across every region, with its current state and no truncated lists. We review which alarms are noise, which are missing and which notify no one.

  • Service-level objectives (SLOs)

    What "working" means for each system, measured, with an agreed error budget so you know when to act and when not to.

  • Incident response

    Who responds, how they're paged, what to check first. Runbooks per system.

  • Blameless postmortems

    What happened, why, and what changes so it doesn't repeat; in writing.

  • Continuous checks on the basics

    Alarms have a recipient, logs are retained as agreed, backups exist and can be restored.

Ink drawing of a hand holding a paper ruler under a line that goes from jittery to straight.

The dashboard we use: ozeida Quality Control

What we built to operate our own systems is what we use with clients: an A–F grade per system, complete alarms, and an AI assistant that explains the state in plain language. A non-technical owner can see how the business is running; the engineering team sees the detail one click away.

ozeida Quality Control

How we work

  1. Baseline

    Which systems exist, which alarms exist, which ones notify a real person, what went down in recent months and how you found out.

  2. Define "working"

    One service-level objective per system, in a sentence leadership understands, with the metric behind it.

  3. Alarms and dashboard

    Reviewed alarms with a real recipient, and the quality dashboard connected to your AWS account.

  4. Operations

    Response per the agreed support level, a monthly quality and cost review, a postmortem after every incident.

What you get

  • An inventory of systems and alarms, with what's noise and what's missing.
  • Service-level objectives in writing, with the metric behind each.
  • A quality dashboard (ozeida Quality Control) connected to your account.
  • Runbooks per system and a postmortem template.
  • A monthly plain-language report for leadership and technical detail for engineering.

SRE and observability FAQ

What is SRE?

Site reliability engineering: the practice of defining what it means for a system to work, measuring it, watching it and responding when it fails, with reviews that keep the same problem from repeating.

Is it the same as monitoring?

Monitoring is one part. SRE adds service-level objectives (so you know when to act), incident response and postmortems. Without objectives, monitoring only produces charts.

Do we need to be a client of ozeida's other services?

No. We can operate systems built by another vendor or by your team, as long as they're on AWS or can be connected.

Do you replace CloudWatch or Grafana?

We don't replace CloudWatch: we read it. For teams that have Grafana and struggle to get non-technical stakeholders to understand it, ozeida Quality Control is an alternative with A–F grading and plain-language explanations; it can run alongside Grafana or instead of it.

What happens when something fails at 3 a.m.?

It depends on the support tier in the contract. Alarms page whoever is defined and the runbook says what to check first. What isn't contracted isn't promised.

How do we know the alarms are worth anything?

Because they're reviewed: every alarm has a recipient, a justified threshold and a test that it arrives. Continuous checks warn if an alarm loses its recipient or a log stops being retained.

You may also need

How do you find out today when something breaks?

If the answer is "when a customer tells us", let's talk.

Tell us about your project